Since the new IT offering has been in place, our IT concerns raised have been resolved with ease. The helpdesk communication is always timely and the support we have on the ground has real expertise.
Rachel Kounnas
Headteacher, Grove Primary School
IT
We provide a proactive service that enhances teaching and learning across our schools and outperforms IT managed service providers across the sector.
99.3%
of employees who have submitted feedback are happy with our IT service
99.5%
issues resolved within the service level agreement (SLA)
85%
First call resolution
Since the new IT offering has been in place, our IT concerns raised have been resolved with ease. The helpdesk communication is always timely and the support we have on the ground has real expertise.
Rachel Kounnas
Headteacher, Grove Primary School
IT
We provide a proactive service that enhances teaching and learning across our schools and outperforms IT managed service providers across the sector.
99.3%
of employees who have submitted feedback are happy with our IT service
99.5%
issues resolved within the service level agreement (SLA)
85%
First call resolution
Since the new IT offering has been in place, our IT concerns raised have been resolved with ease. The helpdesk communication is always timely and the support we have on the ground has real expertise.
Rachel Kounnas
Headteacher, Grove Primary School
IT
We provide a proactive service that enhances teaching and learning across our schools and outperforms IT managed service providers across the sector.
99.3%
of employees who have submitted feedback are happy with our IT service
99.5%
issues resolved within the service level agreement (SLA)
85%
First call resolution
Since the new IT offering has been in place, our IT concerns raised have been resolved with ease. The helpdesk communication is always timely and the support we have on the ground has real expertise.
Rachel Kounnas
Headteacher, Grove Primary School
IT
We provide a proactive service that enhances teaching and learning across our schools and outperforms IT managed service providers across the sector.
99.3%
of employees who have submitted feedback are happy with our IT service
99.5%
issues resolved within the service level agreement (SLA)
85%
First call resolution